Technical assistance
SmartDHOME provides a professional technical assistance service to help you resolve technical problems related to your systems.
You can receive assistance for:
- MyVirtuoso Home system.
- Other SmartDHOME product lines.
For information, suggestions or problems relating to technical assistance, write to us at info@smartdhome.com.
Do you need assistance?
Call us
Telephone technical assistance is always guaranteed to all installers who have participated in the BASE MyVirtuoso Home course and have passed the test required at the end of the course.
Green number: 800 020 346
Timetables: Mon - Fri, 9:00 - 13:00
The toll-free number is active on Italian territory.
Write to us
We have activated a free Helpdesk service via ticket.
The service is aimed at all professionals who have not attended the BASIC MyVirtuoso Home training course, and/or have not passed the test required at the end of the course, and at all private customers.
Technical assistance dedicated to
MyVirtuoso Home
Every day we provide our professional customers with a specialized technician who will support them in real time and remotely.
It is possible to request telephone assistance for the first installation and configuration of the HEMS MyVirtuoso Home, requesting an appointment via the assistance form (ticket) at least 2 days before the intervention.
We remind you that the MyVirtuoso Home system does not need to be physically installed in the customer's home in order to be able to configure it. We strongly recommend configuring the system on the bench before going to the customer.
This will ensure correct configuration and operation.
The service is free.
